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Services and Support

Right from the outset Fashion Biz recognised the need to provide backup and support to its customers for its products and services.

Each of our warehouses currently holds around 5,000,000 stock items at any one time. A process is in place which monitors stock levels against actual stock held as well as predicted future stock movements. This ensures that we rarely, if ever, run out of stock on any item.

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Made-To-Order Custom Service

We have a production and design department which oversees custom orders from concept through to completion. We can help you create mock-ups of custom designs for presentation.

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Helpful Marketing Tools

Logged-in users have access to all our marketing tools including a digital fitting room, as well as an online ordering facility.

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Printed Catalogues

Fashion Biz produces a full-colour high resolution print catalogue for each of its product ranges, showcasing each product/style worn on a professional model as well as the various colour options and sizes across genders.

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Online Ordering System

Our online ordering system links directly with our in-house accounting / inventory system. This allows our customers to order and access information on stock availability, etc. on-the-fly.

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Quality Assurance

We have a fully equipped QC laboratory at our NZ head office which ensures that our products not only comply with, but exceed their defined set of quality criteria. This is in addition to external QC checks carried out at source.

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Friendly Customer Service

Our team of customer service consultants checks and processes each order. They help resolve customer queries and work closely with our warehouse department to ensure that orders are processed and dispatched accurately and on time.

Logistics

Our supply chain has been designed specifically for receiving multiple containers, efficient upload and storage within our warehouses, as well as streamlined pick/pack systems, and is capable of distributing large and small volume garment orders on time.

We have an automated WMS (Warehouse Management System) and integrated ILS (Integrated Logistics System) in our warehouses to facilitate management of our daily planning and utilization of available resources, enabling us to satisfy the demands of customers and their unique requirements.

Warehouse KPI's are monitored regularly, including efficiency and accuracy to maintain the appropriate balance for our customers. Our results are measured both qualitatively and quantitatively against our supply chains to ensure we maintain a competitive edge. Fashion Biz has in place KPI's to measure error rates, QA and reason codes and order turnaround times, among other important statistics.

The system provides a good balance between efficiency and accuracy through the use of RF scanning technology, with automated pick cross-checking also providing real time inventory transactions.

Receiving and Dispatch

We receive on average 5 to 6 containers of stock each month (a mix of 20ft and 40ft containers) at each of our warehouses. Both inbound and outbound goods are handled by highly experienced teams of trained warehouse personnel.